Without customer-focused initiatives to improve operations in 2013, some insurers may not have a place in the 2014 market, either on Main Street or on the Internet.
A market moving toward self-service means insurers must determine where to position their technological investments. Will they be focusing on agent- or Internet-initiated customer interactions, or both?
This paper details the benefits of leveraging new technologies to streamline the following customer interactions:
- Insurer to Customer
- Traditional Agent to Customer
- Claims Resolution