Effective Knowledge Transfer Is Critical to CX Success

Personalization is driving a new era in learning and development (L&D) that heralds learning experience management (LXM). As a more efficient and effective form of knowledge transfer, LXM is profoundly improving readiness and engagement in customer experience (CX).

KEY STATS

  • The likelihood for CX improvement rises by 73% for every dollar spent on LXM.
  • 69% of organizations are planning to extend their strategies for personalized resource management in EX to support internal CX training and readiness.
  • 61% of organizations admit suffering from data gaps and disconnects in how internal resources can improve the quality of customer journeys

Download to Learn More!



We use cookies to optimize your experience, enhance site navigation, analyze site usage, assist in our marketing efforts. Privacy Policy