Authentically Connecting With Guests During Covid-19

Here’s how Marriott International partnered with Epsilon to authentically connect with its guests during the pandemic, creating marketing messages that matter. Achievements include: 

 

  • 14.5 million message sends with a 99.8% delivery rate 
  • A three-fold increase in bookings from the same period in 2020 
  • 20% increase in booking revenue


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