A Frost & Sullivan survey of IT and business professionals showed that as much as 90% of companies were, at some point, on a digital transformation journey. Despite this, many companies struggle with successfully modernizing operations and customer experiences.
While many businesses have leveraged digital strategies for years, the sudden pivot in 2020 remote workforces and virtual customer experiences accelerated transformation strategies. The top business goals in 2020 reflected a renewed focus on improving business efficiency, customer experience, and employee productivity.
To meet these new imperatives, organizations rushed to the cloud to execute the initiatives. As a result, many experienced challenges such as high workload repatriation, exposed cybersecurity vulnerabilities, and spiraling costs.
Founded in 1984, The Ergonomic Group, Inc. (EGI) is a privately held woman-owned company with a singular goal: to help our clients solve their unique business challenges through the power of industry-leading technology, services, and support.