Bankers have traditionally viewed IT security as a technology concern that has little to do with them. But as growth shifts into omni-channel delivery and an entire generation of 'mobile first' customers matures, security's role as a springboard for growth and product innovation has become highly lucrative.
Research shows that customers are spending more time using mobile devices for banking transactions – making payments, checking balances, monthly statements, paying bills and making transfers – and that the availability of these features is playing an increasingly critical role in consumer decisions to switch primary banks.