Price and product are no longer enough to separate a company from the pack. Instead, customer service is swiftly becoming the key brand differentiator for modern businesses. Savvy companies are already making big investments to empower their service teams. Top consultants can lead the way for your organization.
In 10 Customer Service Trends to Watch in 2016, you’ll find valuable insights from 11 well-known customer experience leaders. These include:
- Al Hopper, customer service advocate for SocialPath Solutions
- Jeanne Bliss, cofounder of Customer Experience Professionals Association
- Sumair Dutta, chief customer officer for The Service Council
These experts present business leaders with the necessary information to address key areas of concern in customer service, such as mobility, self-service, social media, and journey mapping.
Don’t fall behind. Download 10 Customer Service Trends to Watch in 2016 today.