Branch transformation has been underway for a decade or more, but COVID-19 has thrown fuel on the fire, spiking digital adoption and exposing some of branch banking’s weakest links – tracking execution, scheduling efficiency and facilitating appointments. So, what will the future of branch banking look like?
This white paper explores how these current trends mirror those that retailers faced after the Great Recession, and provides strategies you can use to tackle today’s challenges head-on:
- Optimize flexible staffing and boost employee satisfaction
- Improve the customer experience with intelligent appointment booking
- Streamline execution and drive more efficient branch performance