Strategies to Master the New Wave of Mobile Support

FEFO, or Front End of the Front Office, is where customers access services or applications directly. With customers on the line, you can’t risk any downtime. Your bottom line depends on it.

‘The easier it is for the user to use a service or application, the more complex it is for IT to create and support that service or application.’

This new white paper explores the strategies that will enable you to master the new wave of customer-facing technology and includes a helpful template for identifying and gauging FEFO in your organization, application or service.

Read the white paper to learn:

  • How IT has evolved from cost center to bottom-line contributor
  • Why FEFO signals a significant change in the role of IT
  • Best practices for FEFO services and applications
  • And more…

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