IT departments require employees to choose complex formats for their passwords: between 8 and 16 characters long with at least 1 uppercase letter, 1 number, and/or 1 special character. IT also requires that it be changed every 30 or 60 days. For many employees, those requirements, compounded by the number of systems they must access to do their job, can be overwhelming… hence the infamous post-it notes.
This ecosystem creates inefficiencies such as loss of productivity and increased costs. Did you know, for example, that replacing one password can cost up to $70? Yes, that’s what it can cost in human capital and machine resources to handle one password reset request.