Read this comprehensive guide to learn how the Agent Impact Score drives outcomes that companies actually care about: retention, share of wallet, and advocacy.
Why do we measure call center agent performance? To check off boxes or improve rep QA scores? If the metrics aren't linked to actual quality, your business might be encountering serious but unknown customer experience limitations.
The Agent Impact Score (AIS) is a simple, yet powerful tool built to help organizations start measuring how agent performance affects customer-perceived effort.
Download this guide to learn: