There is no one-size-fits-all for the support center. From veterans and baby voomers to generations X, Y and Z, there are now 5 distinct generations in the mix. And you’ve got to effectively support them all.
‘If your support isn’t clear enough to older consumers – or fast enough for the technologically savvy – you will often lose those customers.’
This SupportIndustry.com white paper explores the distinctive characteristics and expectations of the 5 generations of customers and provides guidance on how to leverage support channels and communication styles to best support each one.