In this ever-changing world, and through the rise of remote working, a good employee experience (EX) can come from many places. But Forrester’s research shows that the hallmark of a good employee experience is always the same — it empowers, enables, and inspires employees. Organizational awareness on the importance of EX in driving business results is growing. Companies are realizing that as the custodians of an organization’s customer experience (CX), employees have the power to make or break an organization’s CX day-to-day.
In October 2019, Dell Technologies commissioned Forrester Consulting to explore the role of desktop and meeting room monitors in the workplace environment in creating a positive employee experience. Forrester conducted three surveys and 10 interviews to explore this topic with:
› 430 business decision makers and influencers involved in monitor/end user device purchasing and/or workplace design.
› 800 knowledge workers using a computer and/or laptop and monitor to conduct their work on a daily basis.
› 150 workplace environment professionals (e.g. organizational psychologists, behavioral experts, office planners, human factors experts, corporate social responsibility managers, etc.) that could speak to employee productivity, the workplace environment, employee working styles and well-being, and corporate social responsibility.
› 10 business decision makers and influencers involved in monitor/end user device purchasing and/or workplace design.
In conducting this research, we found that the quality of the employee experience is fundamentally linked to the quality of the workplace environment, in either the traditional office space or at home. Indeed, companies undertaking workplace improvement initiatives are reporting stronger EX and business results in the form of either cost savings and/ or increased revenue. On a deeper level, we analyzed the role played by technology and monitors, uncovering the specific monitor features that enhance the employee experience and how.