CSG’s Audit Program: A Snapshot
- A “lean” Internal Audit team of 9 auditors centrally located in Omaha, Nebraska, for a provider of revenue management and digital monetization, payments, and customer engagement solutions. The department includes auditors focused on IT, financial, operational, and compliance audits.
- Responsible for conducting required audits including SOX, SSAE 18, and ISO 27001. The balance of audits are risk-based, as identified during the agile risk assessment process.
- Responsible for coordinating the Enterprise Risk Management (ERM) program.
- Previous audit and risk management processes were conducted in a manual environment using
- Excel spreadsheets, which led to decentralized controls documentation, increased administrativetasks, and scaling challenges as the business grew.