Customer relationship management (CRM) is not simply nice to have but rather a must have technology for enterprises in all types of industries. In addition to the top considerations for features and functionality, organizations must also be concerned about the method of delivery. In other words, they must first decide if they want an on-demand solution that’s hosted in the cloud or an on premise solution that’s managed by IT. Both have advantages and disadvantages and on-demand is increasingly more popular but on premise is still preferred by many, especially in certain types of situations.
