Confessions of a Support Center Professional: 7 ways Expectations Differ from Reality

Are you ready to listen – really listen – to what your support agents have to say about the support center?

‘Your agents have a great deal to tell you about how to create a better support center, in every dimension of your operations.’

This white paper reviews 7 confessions of frontline support agents to give you a more realistic perspective of your support operations and help you identify areas for improvement.

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