Inspired, empowered agents are more valuable than you think to customer satisfaction scores and your standing as an employer. But how do you know how they feel?
Access this expert insight to learn how agent feedback directly influences CX, including:
- Leveraging direct and indirect feedback, engagement surveys, and real-time guidance
- Closing the agent feedback loop as you would with customers
- Empowering agents to improve customer interactions
Get the detailed guide to cultivating agent purpose.