In 2020, we watched “pandemic-friendly” services turn into make-or-break expectations. Now, following an unpredictable 2021, a lot more has changed. Many expectations and protocols have taken on new forms. And, in 2022, local businesses will finally see some of the dust settle and a changed customer emerge.
What have we learned? What has stuck, and what is going to determine your success in 2022? We surveyed 1,304 consumers and 923 business respondents across the US, Canada, and Australia to help you understand what you can expect from your customers in coming months and years, how to increase your operational efficiency, and how to retain your employees in the midst of a turbulent marketplace.
Download this guide now to learn more!