Do you know what your employees really want from your organization?
You can, and it pays to find out. But you may have to look beyond survey results (although we highly recommend them) to find out what really drives employee engagement. The return on increased engagement is solid. A recent Gallup study shows that companies in the top quartile for employee engagement outperform their competitors in the lowest quartile in many categories, including:
- 10% higher customer ratings
- 21% higher profitability
- 20% higher productivity
- 24%-59% lower turnover
- 41% lower absenteeism
- 40% fewer quality defects