The Zappos Experience: Five Principles to Inspire, Engage and Wow

In zooming to success as a $1 billion business, Zappos has shown what the best service companies can do to engage their employees and their customers.

In this brief white paper, Joseph Michelli, author of The Zappos Experience, offers a thought-provoking assessment of the Zappos’ service model.




We use cookies to optimize your experience, enhance site navigation, analyze site usage, assist in our marketing efforts. Privacy Policy