Beginning in 2010, Cisco commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises can realize by investing in and leveraging Cisco SMARTnetÂ® Service. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco SMARTnet Service on their organizations.
SMARTnet is a technical support service that provides an organizationâ€™s IT staff direct, anytime access to Cisco engineers and extensive Cisco.com resources. Cisco SMARTnet Service differs from traditional warranty on Cisco products by providing accelerated hardware replacement options, Cisco operating system updates, direct access to Cisco Technical Assistance Center (TAC) staff, online troubleshooting and support tools, as well as proactive problem diagnosis. These capabilities provide an additional level of business continuity assurance within critical parts of the network environment.