In our 26-criterion evaluation of digital voice-of-the-customer (VoC) specialists, we identified the five most significant ones — ForeSee (a Verint company), iperceptions, OpinionLab (a Verint company), Pulse Insights, and Usabilla — and researched, analyzed, and scored them. This report does not include customer feedback management (CFM) vendors; rather, it shows how each digital VoC specialist measures up and helps customer experience (CX) professionals choose the right vendor for their organization.
