IDC research conducted on a selection of open source software technologies that have commercial support options available, compared the experience customers had when using those open source software technologies both with and without the commercial support.
IDC spoke with these customers about how they are using open source support to optimize their use of open source application runtime software, database, and DevOps software solutions and applications. For the study participants (and the industry overall), open source technologies are increasingly important to their overall IT and business strategies, pushing them to find ways to increase both the breadth and depth, as well as the effectiveness, of their use.
Read the research paper to discover how the use of IBM Open Source Support delivered benefits to customers, such as:
- Improvements in operational efficiency
- Reducing downtime and other risk factors
- Reducing staff resources required to deliver technical and operational support
- Running open source solutions more effectively, efficiently and robustly