State and local government IT teams are working to modernize service delivery. This means delivering intuitive, efficient, and secure services to employees, so that employees can provide the same to citizens.
The challenge is that traditional work – piles of paperwork, exhaustive chains of approval, and disconnection between business services and the resources that provide them – often prevents teams from working together and enjoying the meaningful work of serving the people. And with more teams working remotely, this challenge is only magnified.
IT modernization not only presents the opportunity to update legacy platforms, but it is also the chance for government leaders to reimagine work within their agency, foster best practices, and develop a faster, better way to help their city, county, or state.
ServiceNow delivers cloud-based service management and operations solutions, built on the Now® Platform, allowing government agencies to optimize workflows. IT leaders improve efficiency, reduce frustration, and keep agency teams focused on their missions.
In this report, we’ll explore the Seven Steps that government IT leaders can take to implement digital workflows that transform service delivery.