Businesses adopt artificial intelligence (AI) with high expectations of transformation. But you need to collect a lot of data for a successful AI initiative. And transformation isn’t possible when that data lives in silos. It needs to be ready to use with AI tools — and it must be secure.
In this white paper, Genesys data and security experts discuss how the Genesys Cloud™ platform does the heavy lifting of transforming data. Our approach turns unusable data into secure, AI-ready data by:
Aggregating and transforming it across products
Serving as a single repository
Anonymising data to reduce the scope for potential data breaches
Learn how our flexible, AI-powered digital platform puts customer engagement on top — and enables you to extend it in the future with new AI solutions.