Get actionable insights on planning & executing your own successful customer operations digital transformation efforts.
Organizations have invested more than US $3 trillion in digital transformation over the last three years. Too much of that expense went into point solutions that failed to solve the needs of the modern enterprise—like providing proactive service to customers. All that capital has only led to a 26% return on investment for organizations. Companies need to drive growth, increase productivity, and strengthen business resilience—and niche software is just a bandage during this new normal. Now is the time to take your digital transformation into a new, more effective direction.
At ServiceNow, we make the world of work, work better for people anytime, anywhere, in any environment. That means connecting agents and customers directly to the teams that resolve their issues. Let’s dive in and explore how digital workflows can give everyone—internal users and customers—complete visibility into the status of their entire service experience