The quality of decision-making in a control room hinges on how well information is presented, managed, and distributed. Today, control room information management is about so much more than pushing content onto a display wall.
On the one hand, control room operators and supervisors need a continuous overview of multiple information streams to monitor the status of their applications, be it the flow of traffic, the operation of an industrial plant, or the availability of patient beds. On the other hand, they need to be able to switch from a state of relative inaction and constant vigilance – when everything goes well – into immediate reaction in case things get critical or when a calamity occurs.
In this article, we will look at how to balance the need of a continuous situational awareness and switching into immediate action.
