Have you ever thought, “I shouldn't have to do this myself – my supplier should be doing this for me.” Or maybe, “I haven't looked at my core list in over a year; I wonder if it still makes sense?” While these may be some of the more obvious indicators as to whether or not your program is living up to your expectations, there is a lot to be gained by not settling for the status quo.
You look to your office supplies vendor to provide you with the products you need at a good price. But are they capable of providing you with more? Good, better or best – how would you describe your program?