Forrester Wave: Cloud Strategies of Online Collaboration Vendors

Forrester is witnessing an explosion of online collaboration services as established software vendors and upstart cloud-based services rush offerings to market. This isn’t just vendors trying to one-up each other, though — there is a real and growing market demand for these tools.

In our recent survey of software decision-makers at companies deploying collaboration software, more than half indicated that their organization would use software-as-a-service (SaaS) to replace or complement existing collaboration technology. So why are online collaboration services so important? Business leaders say SaaS powers business transformation.

Collaboration SaaS offerings give business leaders:

  • Tools that make the business more agile and responsive
  • Features and functions that evolve as the business world changes
  • Technology that easily supports a mobile and remote workforce

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