Forrester is witnessing an explosion of online collaboration services as established software vendors and upstart cloud-based services rush offerings to market. This isnâ€™t just vendors trying to one-up each other, though â€” there is a real and growing market demand for these tools.
In our recent survey of software decision-makers at companies deploying collaboration software, more than half indicated that their organization would use software-as-a-service (SaaS) to replace or complement existing collaboration technology. So why are online collaboration services so important? Business leaders say SaaS powers business transformation.
Collaboration SaaS offerings give business leaders:
- Tools that make the business more agile and responsive
- Features and functions that evolve as the business world changes
- Technology that easily supports a mobile and remote workforce