Most customer service solutions can‘t keep up with today‘s customer engagement requirements. With a move to Digital, customers want to experience immediate and accurate responses using their preferred communication channel.
For this high level of QoS, increased employee productivity and directly connecting customer needs to the right people and right services in real time is of key importance. This is where companies are turning to the Omni-channel technology with a 360-degree view of the customer case as a natural means of increasing business performance.
Find out how the leading companies are approaching their transformational path to the customer communication excellence and learn more about Omni-channel in the new ISIS Papyrus report: “Digital plus Traditional: Making Omni-channel a Reality“.