As the saying goes, there is nothing more important to your business than your customers.
Your customers demand first-class service and personalized support across all channels of contact, every time. And so they should. Can your contact center deliver?
Do these challenges sound familiar?
- High abandoned call rates
- Missed service level targets
- Low customer satisfaction
- Low first-contact resolution
- High agent turnover
Atos Unify OpenScape Contact Center meets and beats those challenges by helping you keep pace with customers’ demands, giving you a competitive edge as an intuitive inbound contact center.
OpenScape Contact Center empowers organizations to listen to customers, interact across any media including social, optimize business performance improvement and measure customer contact operations to ensure success.
About Datasharp
Founded in 1980, Datasharp is one of the UK’s leading providers of business technology solutions, with over 30,000 customers and 36 customer care awards. We have achieved this by partnering with like-minded leaders such as Atos Unify, and by employing a diverse group of dedicated, innovative and highly talented professionals. Our comprehensive set of solutions includes Voice, Connectivity, IT & Wi-Fi, Copy-Print-Scan Systems and Infrastructure.
About Atos Unify
Atos Unify is the family name for remote and distributed work offerings and solutions from Atos group. These are based on our own high-resilience OpenScape communication platforms and cloud solutions developed jointly with strategic partners. We offer best-in-class solutions for enterprises wishing to advance their employee collaboration or customer contact, and for those operating in high-stakes emergency, trading and dispatch environments.