Most IT leaders today understand why business functions are moving to the cloud. The reasons range frombetter agility to dramatic savings on equipment and operational overhead. The trend towards increasing reliance on the cloud includes business phone systems. According to a Broadcom survey of global telecom providers, more than half of businesses will have moved to cloud communications by 2020. The survey also points to accelerated adoption of cloud contact center and team collaboration services.
As you join these forward-looking IT leaders and consider retiring your on-premise PBX or contact center system, it pays to understand the keys to a successful cloud migration. It is also extremely valuable to have insights from seasoned business leaders into some of the potential pitfalls associated with moving to the cloud before you begin the migration.