How everyone wins when IT, Finance, and Customer Service leaders come together.
What did we do when Coronavirus hit in 2020? Wash our hands? Sure. Stock up on toilet paper? Who could forget. Stay indoors? Absolutely.
But we also lived our lives online. From shopping to streaming, tagging to tweeting, life planning to “Zooming,” global internet use went through the roof in 2020. In the UK alone, the amount of data used online doubled compared with the year before.
This tsunami of online activity, and the closure of offline touchpoints, forced businesses to adapt quickly. Bricks-and-mortar stores were forced to go digital. Online organizations had to deal with more traffic than ever. And customers were still expecting high-quality, timely, and consistent experiences. Post-pandemic, the onus is on businesses to continue to innovate to meet their customers’ demands.