To be at the forefront of customer service, you need to eliminate barriers. The answer? An integrated UCaaS and CCaaS strategy.
Leading providers are enabling superior customer support by integrating communications capabilities across their enterprise communications and contact center environments. An innovation leader eases the path to implementing more sophisticated capabilities through integrated contact center and communications solution licensing, integrating traditionally siloed technology platforms and providing a single source for development, service delivery and support.
8×8 has earned Frost & Sullivan’s 2018 Competitive Strategy Innovation and Leadership Award. Research showed that X Series excelled in the following categories:
- Strong overall performance
- Breadth of product offering
- Ease of implementation