When you consider how much of your IT budget is spent every year on enterprise software support costs, you might focus primarily on the annual maintenance fee as a large and already budgeted for expense that must be paid without question.
But until you start looking below the surface at the total cost of support and what it really means to your organization, it may not be apparent that millions of dollars could be wasted each year due to the outdated support model of software vendors.
This executive summary, derived from the impact study, which was validated by independent analyst firm Nucleus Research, confirms the significant savings Oracle and SAP licensees have realized by replacing their software vendor support with Rimini Street support.